Jadbaaz Privacy Policy — Your data, your rights.

1 Role & Introduction

Jadbaaz (jadbaaz.win) a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains what information we collect about you, why we collect it, and how we manage it.

This Privacy Policy applies to all Jadbaaz services — including the website, mobile app, and customer support channels. By using our site, you are considered to have agreed to this policy.

We strive to keep our Privacy Policy simple and transparent. No complex legal jargon — everything is written in plain language so you always know where your data goes.

2 What Information We Collect

Jadbaaz collects your information in several ways. A full breakdown by category is provided below:

We only collect information that is necessary to provide our services, ensure security, and meet our legal obligations. We never ask for personal information that is not required.

3 How Your Information Is Used

Jadbaaz uses your information for the following purposes. Each purpose is clearly defined and strictly limited:

• Account Creation & Management: For registration, login, and account security purposes.
• Identity Verification: To verify your age and identity as part of the KYC (Know Your Customer) process.
• Payment Processing: To process deposits and complete withdrawals.
• Customer Support: To resolve your issues and answer your questions.
• Security Monitoring: To detect fraud, money laundering, or suspicious activity.
• Responsible Gaming: To identify signs of addiction and provide timely support.
• Legal Obligations: To meet regulatory requirements.
• Service Improvement: Usage analytics to improve the overall user experience.

We never sell your information to third parties for marketing purposes. Your consent is always obtained before any promotional communication is sent.

4 Data Sharing & Third-Party Policy

Jadbaaz never shares your personal information with third parties except in the limited circumstances outlined below:

• Payment Providers: Mobile banking services such as bKash and Nagad — used solely to process transactions.
• Identity Verification Service: Licensed verification agencies for the KYC process.
• Legal Authorities: Relevant authorities, where required by a court order or legal obligation.
• Cybersecurity Partners: For fraud detection and prevention.

All third parties we work with are contractually obligated to meet our privacy standards. They are not permitted to use the data they receive for their own purposes.

5 Cookies & Tracking Technologies

Jadbaaz uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve site functionality.

You can disable cookies through your browser settings. However, turning off essential cookies may prevent certain features of the site from working properly.

6 Data Protection Methods

Jadbaaz uses industry-leading technology to keep your data secure. Our security measures are detailed below:

• 256-bit SSL Encryption: Every data transfer you make is fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall Protection: Advanced network security to prevent unauthorized access.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Data Minimization: Only necessary data is collected and retained.
• Access Controls: Staff are granted access only to the limited data required for their specific role.

In the event of a data breach, we will notify affected users and the relevant authorities within 72 hours.

7 Your Privacy Rights

As a Jadbaaz user, you have the following rights:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

8 Data Retention Period

Jadbaaz retains your information only for as long as necessary. Retention periods vary by data type:

• Account Information: For the full duration the account is active, and for 5 years after closure.
• Transaction Records: 7 years, as required by legal obligations.
• Gaming Log: 3 years for security and dispute resolution purposes.
• Support Conversations: 2 years for quality control.
• Cookie Data: From session cookies up to a maximum of 1 year, depending on cookie type.

After the specified period, your data is securely deleted or anonymized. We never retain data longer than necessary.

9 Minor Protection

Jadbaaz strictly prohibits use of the platform by anyone under 18. We do not knowingly collect any information from minors.

• Age is verified at the point of registration.
• In cases of doubt, users may be asked to verify their age with a valid ID.
• Accounts identified as belonging to minors are immediately closed.
• Any data identified as belonging to a minor is permanently deleted without delay.

10 Privacy Policy Updates

Jadbaaz may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email or mobile number.
• Continued use of the site after any changes have been made will be considered acceptance of the updated policy.

We recommend revisiting this page periodically. If you have any questions or concerns about your privacy, please reach out to our support team.